Crazymonk Return and Refund Policy
Thank you for shopping at Crazymonk. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below.
- Returns
You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Your item must also be in the original packaging with all tags attached. Return requests needs to be raised via mail with your order number and the reason for the return.
Mail ID – [email protected]
Whatsapp – +91 8667403479
With the above mail id or whatsapp number you can raise the return request. Replies will be done within 1-2 business days. Sundays will be holiday for exchange/return related queries.
- Refunds
Once we receive your item in our warehouse, we will inspect it and notify you that we have received your returned item. We will notify you within 2 days on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund within 3 business days to your original method of payment. You will receive the credit within 5 to 7 business working days, depending on your card issuer’s policies. For Cash On Delivery Orders, we request you to provide the UPI ID or we will refund the amount in your crazymonk wallet.
Shipping charges will not be refunded for both prepaid and cash on delivery orders.
- Exchanges
If you would like to exchange an item for a different size, please return your item following the instructions above and we will reship the items once we received your order and quality checks are made. Reshipping of items will take 2-3 days after receiving the order in our warehouse.
- Non-Returnable Items
Certain types of items cannot be returned, such as personalized or customized products. Additionally, gift cards and clearance sale items are non-returnable.
- Shipping
You will be responsible for paying for your own shipping costs for returning your item if your location is not available with our shipping providers. For available areas we will initiate the return request with 3 days after we received the request from your end. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the product and the defect. We will work with you to resolve the issue as quickly as possible. We will reship the product with 3 days on hearing your request.
- How to Initiate a Return
To initiate a return, please contact us at [email protected] to obtain a return authorization. Please include your order number and reason for the return in your email. Once your return is authorized, you will receive further instructions on how to proceed with the return.
- Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected].
By making a purchase from Crazymonk Clothing Brand, you agree to abide by the terms of this Return and Refund Policy.
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